Frequently Asked Questions:
Boho Tribe Co loves to find our Customers great products at an affordable price, while striving to provide excellent Customer Service. We are here to answer any questions you many have about our Products, Changes in your Order or Shipments.
Most of our products are hand-made from vendors all over the world. This is how we can Provide Quality Shipping Worldwide and have competitive Prices, so shipping times will vary and orders may come in separate packages. Our Products are shipped from Italy, Portugal, Spain, China and United States.
Packages are not insured, so make sure you are shipping to a secure location.
***Domestic Shipping is Subject to 12-14 Day Shipping Time***
FAQ's
We just might have the answer for your question right here on this page. Take a quick look and see if what you're looking for is here.
Is the Boho Tribe Co website secure?
All of our orders are processed through a secure, PCI compliant network. Boho Tribe Co uses Stripe and PayPal as our PCI Compliant Merchant Account Providers. We never even see your credit card information and certainly would never share it with anyone else (even if we could)!
What's your privacy policy with information other than credit cards?
Boho Tribe Co will NEVER share your information with any third party. Who is a third party? Well, the first party is you, and the second party is us. A third party is anyone other than us and you.
Has my order shipped yet?
We will ship your order out as soon as possible. It usually takes us 1 to 2 business days. We will send you an email letting you know as soon as it has been sent.
How can I track the status of my order?
Please feel free to email customer service at support@bohemianstribe.com for any package tracking related questions.
Can I make changes to my order?
If you'd like to request a change to an order, please contact us ASAP. Orders are processed throughout the day and once an order has been shipped, we can no longer make changes to it or cancel it.
I didn't receive any confirmation for my order, what's going on?
If you didn't receive any confirmation email from us it can only mean that you either mistyped your email (for example gmail instead of gmail, gmail.con instead of gmail.com) or used a secondary email and forgot about it. You can contact us with the correct full name you used in your order and we will gladly update your email address and re-send you your order confirmation email.
I received two email confirmations, was I charged twice?
No worries, you weren't charged twice, we just send two emails to make sure our dear customers get their order confirmations in their inbox.
My order never arrived, what's up?
Check your email for a shipping confirmation. If you don't see anything, send us an email at support@bohemianstribe.com and tell us your order number. We’ll help you figure out what happened with the order.
My order arrived incomplete or damaged.
We're very sorry for any inconvenience you may have experienced by receiving your order damaged. Customer satisfaction is very important to us so all you have to do is contact us and we will send you a new order as an apology. Just send us an email at support@bohemianstribe.com and tell us your order number, and we’ll help you out.
I received my order but it's missing one item.
Due to high demand we constantly have to update our inventory therefore if there are different items in a single order we ship the available items first and then ship the rest separately when our inventory is updated.
I would like to return my order.
You can return your order up to 30 days after it arrives to you. If you would like to return all or some of your products, send us an email at support@bohemianstribe.com.
What do I do if I want to cancel my membership?
If you want to stop taking advantage of getting 75% off every order, free shipping on orders over $20 and access to exclusive products, send us an email at support@bohemianstribe.com and we will cancel it for you.
Anything else?
Let's see...we don't charge cancellation fees, we replace things that arrive damaged, and if your order needs to be refunded, we'll issue your refund within 3 business days. Enjoy the store and we hope you find something you love!
WHERE ARE YOUR PRODUCTS COMING FROM?
Great Question, In order to get the great selection of items on our Site, we use Drop Shipping. This means all of our products are awaiting shipping in a warehouse by a 3rd party logistics company. We don’t have control on the shipping times, but we do have control on whether or not you get charged for shipping. So, all Customers will receive FREE SHIPPING on orders over $50 to compensate for the long delivery times.
HAS MY PRODUCT SHIPPED?
All customers should have received an email confirming your order, followed by an email giving you a Tracking Number. This may take 24 hours or up to 7 days (holidays pending), then you can track your product for a more accurate date.
HOW CAN I TRACK MY ORDER?
You can track your order via USPS.com
WHAT IF MY PRODUCT SAYS IT WAS DELIVERED, BUT I DIDN'T RECEIVE IT?
We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Please contact your local Post Office with your tracking number/s available.
WHAT IF I THE CUSTOMER ENTERED THE WRONG ADDRESS?
You, as a customer, are responsible for providing Boho Tribe Co the Correct Mailing Address. Boho Tribe Coe is NOT responsible for items that have been mailed to the provided address, if that mailing address was entered incorrectly by you, the Customer. We, at Boho Tribe Co, will try to track down the product if it was returned to sender. Not all packages that are mailed to incorrectly provided addresses are Returned. These Packages are considered LOST or STOLEN after being delivered. Boho Tribe Co is NOT RESPONSIBLE for lost or stolen Packages once Delivered. Please contact your local Post Office and provide them with your tracking number/s for further assistance.
Packages are not insured, so make sure you are shipping to a secure location.